Join Noumi: Imagining a Healthier Tomorrow 🌱

At Noumi Limited (ASX: NOU), we’re blending the power of nature and science to create nourishing products that support healthier lives, communities, and the planet. With leading brands like MilkLab, Australia’s Own, Vital Strength, Crankt, and Uprotein, our products are enjoyed across 24 countries - and we’re just getting started.

With 500+ team members worldwide, two manufacturing sites in Australia, and offices in Australia, Singapore, and China, we’re proud to be a leader in plant-based and dairy beverages, sports nutrition, and lactoferrin both locally and globally.

Every day at Noumi brings new opportunities to grow, make an impact, and be part of something bigger. Our Healthier Tomorrow plan puts sustainability and wellbeing at the heart of everything we do, from the products we create to the way we support our people.

The Opportunity

As a Customer Service Officer, you will deliver an exceptional customer experience in every interaction with our international partners. You will support them with product order requests, enquiries, and export documentation, while playing a pivotal role in managing customer relationships, order processing, and bookings to ensure successful fulfilment of every order.

Key Responsibilities:

• Process customer bookings and documentation requests accurately, in accordance with company policies, procedures, and export container requirements.

• Generate all shipping/export documentation and perform accurate data entry into stock management and ordering systems.

• Communicate effectively and professionally with internal and external customers.

• Build and maintain strong relationships with our international partners.

• Collaborate across teams to ensure timely delivery of customer orders.

• Support export order processing and related activities.

What you’ll bring

You’re passionate about delivering exceptional customer experiences and are adaptable, eager to learn, and comfortable with new systems. You have strong data entry skills and high attention to detail.

• Experience in FMCG or a fast-paced environment is highly regarded
• A learning mindset with the ability to adapt quickly to new systems and processes
• Collaborative team player who supports shared goals
• Professional written communication skills
• Ability to work under pressure and manage competing priorities
• Strong attention to detail
• Experience with an ERP system (e.g., Microsoft Dynamics 365)

Why Noumi?

This year, we achieved 90% participation in our Gallup Employee Engagement Survey – a world-class result - and recorded year-on-year improvement in overall engagement scores. We’re committed to building an inclusive culture where every team member can thrive. Here’s a taste of what you can expect when you join our team:

• Paid Parental Leave – supporting you through life’s big moments.

• Quarterly Product Allowance – enjoy our leading brands like MilkLab, Uprotein, and Vital Strength.

• Wellbeing Support – access to Sonder, our EAP, and other wellbeing programs.

• Salary Packaging Options – including novated leases through SG Fleet.

Curious to learn more about what we do? Explore our range of products at noumi.com.au.

Ready to be part of a company that’s imagining a healthier tomorrow? Apply now and grow your career with Noumi.